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Tuesday, March 24, 2015

Looks tasty. This shut down part of the TTC subway this morning (P.S. Don't light a match)


How was your morning commute?

Posted by blogTO on Tuesday, March 24, 2015

GO Train Service Guarantee vis-à-vis Impromptu Trips

from:PS
to:Greg Percy
cc:Robert Hollis
Cj Smith
date:Mon, Mar 23, 2015 at 5:24 AM
subject:GO Train Service Guarantee vis-à-vis Impromptu Trips

Dear Mr. Percy,

When GO Transit operates an impromptu train such as Friday's trip E921 announced by Burlington station staff as all stops to Oshawa, and the trip is fraught with delays to Union station, whereupon passengers are told to leave the train and catch a later one for points east of Union, why is that trip not covered by the GO Train Service Guarantee?



My PRESTO card (31240100164148002) transaction history for the trip follows:


Thank you for your assistance.

Sincerely,
PS

Appointment: Jazmin Diamond, LLC joins Greyskull and Clarke to form Greyskull, Clarke and Diamond, Cattorneys-at-claw and Legal Counsel for ThisCrazyTrain.com



Ms. Diamond is an 8-month old maine coon mix who earned her claw degree at the Shelter of Hope in Port Hope, Ontario.

She is the youngest lawyer cat to ever be made full partner in the history of Greyskull and Clarke, a five year old claw firm originally started by Howard Bigfurd, LLC (may he rest in peace).

Ms. Diamond is a fierce litigator. In fact, I've noticed the bigger the lawyer, the more aggressive she is. Wendel Clarke, LLC wasted no time in clearing some office space for her and despite repeated attempts by George Greyskull, LLC to literally sit on her, or to force her to take dictation, has proved fruitless as she's put him in his place several times.

I kid you not. This bitch means business.

Monday, March 23, 2015

Friday the 13th – I should have expected this from GO Transit

by A. Gator

I exited the local bus at Fairview Mall in St. Catharines just as the GO Transit 15:07 express bus to Burlington turned the corner onto YMCA Drive and was gone.  Not to worry; the 15:14 bus would be along shortly.  Well, my watch ticked past 15:14 and then past 15:24.  Something was amiss, so with time approaching 15:30, I called GO Transit.  I had to “zero-out” to get a CSR; I was in no mood to listen to blah, blah, blah about York University.

I asked the CSR where our bus was, as the trip was now about 15 minutes behind schedule.  After being on hold for about 5 minutes, I was told the matter had been escalated to the CSR’s supervisor.  After another 5 minutes, I was told the bus could not be located.  I left my cell phone number and received a call back about 10 minutes later.  The CSR told me they were attempting to scramble a relief bus, but if that option fell through, I would have to wait for the next scheduled bus at 16:44.  Also, I was assured that I would not have to pay for my trip, as they had my name.

I thanked her for the information, and then asked the CSR if the offer of a free ride covered to the other 20 to 25 passengers waiting for the bus.  That question was met with silence followed by more time on hold while she consulted with her supervisor.  When she came back on the line, the conversation got a little weird.

CSR: I need you to do something.
Me: What’s that?
CSR: Keep track of who was there for the 15:14 pickup.  They qualify for a free ride, too.  Anyone who shows up now will be there for the next bus, so they won’t qualify.
My inside voice: WTF?!  I’m not a Metrolinx employee.  You folks in the Ivory Tower have no idea how busy it is here in St. Catharines.
Me: That won’t work, because there are too many passengers who ride the local transit on the platform.  I have a better plan. I’ll tell those here a security code; let’s pick 1514.  Whoever tells the driver “1514” gets a free ride.  All you have to do is contact the driver and relay that information.  After concurrence on the plan, we thanked each other and hung up. 

Here we are stranded in St. Catharines.


A rescue bus with a rather surly driver arrived after 16:00 and took on passengers without asking for payment from anyone.  We made all regular scheduled stops, although not one stop was announced.  The interior next-stop display rolled “SORRY – NOT IN SERVICE” for the whole trip.  We arrived in Burlington GO station in time to connect with the 17:37 Toronto bound train – an hour late.  Our driver made no effort to open the cargo bay door and unload the luggage.  That was left for me to do.

During this trip I met some interesting folks.  The gentleman who sat beside me on the bus recounted the afternoon he drove on the QEW behind the dump truck driver who ran his vehicle into the Burlington Skyway bridge last year.  On the train, I chatted with a lady from Connecticut who had started her trip at 4:00 AM, had a side stop with family in Syracuse before joining our ill-fated crew in St. Catharines.  I told her I was embarrassed, since GO Transit usually delivers their worst service when I meet someone from another country.

I digress.  Back to GO Transit.  What happened?  How could a bus not be located?  When a driver arrives for work, they sign-on by radioing Operations and apprise them of the bus number they’ll be using for their trip.  How did this failed sign-on escape Operations’ watchful eye?  How is it that the supervisor for the drivers in the area had no idea where the driver was?  If this were a one-time occurrence, I’d shrug my shoulders and say “caca happens”.  But this problem happens with too much regularity on Route 12.  When a driver is off work and has submitted the appropriate paperwork, a report driver often is not assigned to cover the work, as in the following case:

And who can forget this fiasco? 

And, once again on Friday, Operations neglected to issue an email alert for our “operational issue”.  So, for proving yet again that GO Transit is not a deserved winner of the APTA Outstanding Public Transportation System Achievement Award...

Operations, you get a CIT!


Resource management, you get a CIT!


And senior management, for allowing so many Passenger Charter violations, you all get a CIT!

CIT (Customer Information Tracking or Customer Interaction Tracking) – A record of substandard service by an employee and kept in their personnel file.

Sunday, March 22, 2015

Tell me I'm wrong!

First come, first serve generation wins the train

More to come for Stouffville

I don't think that's how one racks a bike on a bus

Finding the better way: Metrolinx to ‘harmonize’ wayfinding in GTHA

The head of Applied Wayfinding in the U.K. is one of the people tasked with harmonizing the signage and directions given to users of 10 different transit agencies from here to Hamilton.
“Right now in the GTHA, if you stay within a certain transport agency’s region, you’re O.K.,” he said. “But when you start travel across different authorities, it becomes this hidden and confusing system that creates uncertainty.

Thursday, March 19, 2015

Started my mid-week March Break with a bang! As in bang! Your lights are dead.

My sister owns a cottage near the shore of Georgian Bay in a tiny little town called, wait for it, 'Tiny". I know, so original.

In 2013, my sister and brother-in-law tore down the 1940s original cottage that was there and rebuilt what resembles more of a house. I've not been up to see it. I was supposed to go this summer with my daughter, but then the whole house sale BS happened, which stressed out my vacation, and we didn't go.

Last night, we loaded up the car with food, bedding and other crap that people cart up to the cottage, and headed out after rush hour. We didn't even make it past Whitby before we were pulled over by another driver who was adamant to talk with us. At first we didn't know why this driver was high-beaming us, honking his horn and signaling with his hazards. If we changed lanes, he'd change lanes, and he kept waving his hand and pointing in a motion to pull over. I told my husband there must be something wrong with the car. And there was.

Our entire rear lighting system had failed. The car was completely dark at the back and being an all-black car, this made it even more dangerous and a hazard. We pulled off the highway at Brock Street with the other driver following us, and when it was safe to get out, he told us what was wrong.

Long story short, my husband was able to put in a spare fuse only to have it blow and concluded the electrical line had a short. So off to the dealer in the morning it had to go. We went home with the annoying ticking sound of the hazard lights mocking us, unloaded the car (which was a drag), put the food away (even more of a drag) and I drank a whole bottle of gwertz. Ah yes, a perfect night indeed.

Today we have a rented VW Golf, which for a 6 foot 2 guy like my husband is akin to folding one's self into a suitcase, but being March Break, the selection was limited, and the Chevy Spark was a "Oh, hells no" ... we haven't yet decided if we are still getting the hell out of Dodge.

Instead, we're going to look at cats. Yes, cats.

Wednesday, March 18, 2015

A note about blocked content

I realize that many of you who read the site at work are unable to see posts where I embed content from YouTube, Twitter, Instagram or Facebook because your company's internet use at work policy dictates these sites be blocked.

In the past, I used to screengrab this content so people would be able to view it, but then I ran into a little issue, and had to re-think my strategy. These social sites allow for embedding because it enables them to protect their brand and drive traffic to their sites. You can share content but you can't own the content. Oh the things you learn when you run a blog!

Thankfully I don't run any advertising on this site. It would have made the situation more precarious. I also don't have to go back and "cleanse" my site (again, thank god I never made money and continue to NOT profit from this site) or else I'd have to fire the cats and get a real live human to help untangle the mess it could have caused.

Thank you for your understanding. I'm sorry if this means you see a lot of blank spaces, but now you have something to look forward to when you get home!

Seal up the old bus shelters and done! (Heated ones would be for the rest of us)

I wish I knew how to make a video like this where I'm boxing footriders

And say no to bag riding!

It's like the song of my people!

Jerry. Steve. Bill.

Sunday, March 15, 2015

When you realize you need a tablet

Full HD effect #gotransit #toronto

A photo posted by Mondo Lulu (@dzgnboy) on

Er...

Securitey of the first world #gym #s1w #aurora

A photo posted by Mondo Lulu (@dzgnboy) on

Driver of Ottawa OC Transpo bus makes a boo-boo but don't worry, that'll just buff out


Note the sign on the bus. Ottawa has been pushing PRESTO hard.

The bus behind and wedged against the accordion style bus was at the station, parked, when the driver of the accordion bus drove up and well, misjudged the distance to the platform.

A few broken mirrors and three hours later, the buses were separated and somewhere in Ottawa, an OC Transpo driver is feeling embarrassed.

Billy Bob offers some insight on the 90A

Hidy ho, Ms. Cindy!

Billy Bob here in St. Catharines.  Remember, me?  I’m stittin’ at the kitchen table at 2:30 in the AM writin’ this letter, cuz I ain’t been getting’ much sleep lately.  Truth be told, I ain’t been gettin’ much of anything these days.  You see, my missus, Daisy May has been madder than a wet hornet ever since she read about them drivers leaving you shiverin’ in the early mornin’ at your bus stop.  And when my Daisy May ain’t happy, well, you know the rest.

Now, the missus ‘n’ me, we likes ridin’ them GO buses too (not the DD’s though), especially when we gotta head into Hogtown for our appointments with specialist doctors ‘n’ such (cuz we’re gettin’ older, eh).  When we ride, we always brings our driver somethin’ from Timmy’s.  Well, those drivers are so nice ‘n’ happy to see us.  Now, where I was goin’ with this is, like on your 90A, buses on our Route 12 don’t always show up when our schedule says they oughta.  But them drivers are so apologetic, and they explain exactly what buggered up the trip.

Now, Daisy May tells me the driver you ain’t seein’ eye to eye with is havin’ some troubles stayin’ true to her paddle.  After listenin’ to our drivers, I got to thinkin’ that hittin’ them paddle times is kinda like playin’ horseshoes – close counts.  There’s way too many things that can hose a trip, like crap weather, traffic ain’t flowin’ like it oughta, the driver had to sell a ton of tickets, a WMA passenger was helped to board the bus, the dang PRESTO terminal printer jammed over ‘n’ over, riders brought more luggage than Mrs. Howell on Gilligan's Island (remember her?), there was too many bicycles for the racks, pax had hosed or busted PRESTO cards, riders was clueless about where they was headin’, the PRESTO trip setup misbehaved, etc.  (Did I mention PRESTO more than once?  Hmmm ...)

Now, you’re gonna say, “Them things don’t happen every trip!”  Yup.  You’re right.  So, what’s goin’ on?  The scuttlebutt with the drivers down here is that part of all that newfangled electronic gear on buses is the CAD/AVL, which tracks exactly where a bus is at any time.  Cool, eh?  So, why can’t them whippersnappers in Operations tell you what’s shakin’ on 90A while you’re shiverin’ in a shelter on the side of the road?  Now if it were me workin’ for GO Transit as a supervisor, I’d do it old school – hop in my Ford pickup and follow that bus to figure out what’s happenin’.  In the old days we used to call it “root cause analysis”.  Does anyone do that anymore?

I don’t know what else I can offer to help, Ms. Cindy.  Daisy May says maybe you could bake your driver one of your world famous cakes, or pies, or somethin’.  I mean, our drivers gush over Timmy’s grub, and that ain’t nothin’ like what you or my missus can whip up.  Just sayin’.

I hope y’all can work out things up there.  It would sure make Daisy May happy, and I won’t be sittin’ at the kitchen table at 2:30 in the mornin’ no more.

Best wishes from the other side of the lake,

Billy Bob

Friday, March 13, 2015

Ottawa declares buses as "no vaping" zones - Metrolinx needs to get on this and soon

The City of Ottawa has taken a harder look at its transit bylaw and now says the use of e-cigarettes on city buses and the O-Train is illegal, and that anyone caught “vaping,” as the practice is known, could face fines of up to $5,000.

City Solicitor Rick O’Connor released a statement on the practice late Thursday after being asked by Mayor Jim Watson and other officials to review the legislation following comments from OC Transpo officials earlier this week that seemed to suggest the use of e-cigarettes, which deliver nicotine to a smoker without the need to be burned like a traditional cigarette, was permitted.

“Given that the City has received numerous public complaints regarding the use of e-cigarettes on buses and other OC Transpo property, it is apparent that the use of e-cigarettes may interfere with the comfort and convenience of other transit riders and users may therefore be subject to enforcement action, including fines of up to $5,000. I would like to apologize for any confusion that the earlier legal comments may have given,” O’Connor said in the emailed statement.

KEEP READING

So you didn't register your PRESTO card, now what?

from:bb
to:"cj@thiscrazytrain.com"
date:Thu, Mar 12, 2015 at 7:37 AM
subject:Thanks Presto

Hi CJ,

I was getting all the documents together to prepare for the annual onslaught of filing tax returns for each member of my family (five of us) and asked my son, who is still living at home to download his Presto usage for 2014.

He's very computer literate, and called me over when he couldn't see the downloadable usage PDF for 2014. All the other dialogue boxes on that screen worked fine. I told him to call the Presto help line this past Tuesday on his day off to see what the story is.

Here's the response from Presto:

"Sorry, but you didn't register your card by January 31st of this year and you're out of luck. We can't do anything for you. Goodbye."

He's been using his card since last May (since graduating community college), and really had no need to register his card because he always pays cash or debit when he tops up. 
We're talking about a $1500 usage of his Presto card that he won't be able to claim.

Any of your loyal followers encounter this problem?

B

from:Cindy (Cj) Smith cj@thiscrazytrain.com
to:bb
date:Thu, Mar 12, 2015 at 7:49 AM
subject:Re: Thanks Presto

Do you mean not registering the card or not understanding that the card has to be registered to claim the credit?
You're the first! But I'm sure there are hundreds more.
I would claim the money anyway. If you get audited asking for the report, download your son's banking statements or get all the receipts that would have been emailed to you when you loaded the card online. Try to find any evidence you have the proves you actively put money on that card since May.
The transit report just makes things easier but it doesn't mean because you don't have one, you are ineligible for the credit.
It just means you have to provide more or alternative documentation to prove the expense. 

from:bb
to:Cindy Cj Smith
date:Thu, Mar 12, 2015 at 7:57 AM
subject:RE: Thanks Presto

He never registered the card at all after he got it. He just kept going to the kiosk to top it up. I don't think registering the card was a priority.

He's going to go in to Toronto a little earlier tomorrow to plead his case to Presto at Union. If that fails, we'll follow your suggestions.

rom:Cindy (Cj) Smith
to:bb
date:Thu, Mar 12, 2015 at 8:00 AM
subject:RE: Thanks Presto

I totally understand.
How did he pay? Debit?
If so, print out the transactions on his bank account since May.
With TD I can look at my account month by month and I can download to a spreadsheet.
I really don't think they're going to be helpful but tell him I wish him luck!

from:bb
to:Cindy Cj Smith
date:Thu, Mar 12, 2015 at 8:05 AM
subject:RE: Thanks Presto

Hi Cindy,

My wife works for RBC and I just go her to do exactly what you suggested below.
All the transactions are there, and she can spit them out if needed.

from:Cindy (Cj) Smith cj@thiscrazytrain.com
to:bb
date:Thu, Mar 12, 2015 at 8:07 AM
subject:RE: Thanks Presto

Excellent!
Add them up and claim it!




Hold on! Before you comment!

I am aware this may or may not work but I have in my possession notes from a phone call I had with a Revenue Canada agent in the Fall about supporting the claim when I thought they were outright rejecting my transit usage report. I asked how else I could prove it. 

The agent said, and I quote, "If the electronic receipt from PRESTO is showing you added money to the card online and you can support through documentation that you used those funds to take the eligible amount of trips, it would be considered. It doesn't mean we would accept it but it would be considered."

What about a bank statement?

"Normally  we don't consider a bank statement a valid receipt. But if the statement identifies the transit agency or the name of the fare card, it would be considered as a means to support the claim."

So would I have to itemize the trips on a spreadsheet and prove each deposit was used to pay for my trips? How do I prove the fare amount to support 32 one way trips. Would it help if I printed out one of my transaction reports from PRESTO to show the fare calculation?

"I would suggest you send in everything you have that could prove you are a PRESTO cardholder, that you spent money on the card and demonstrate an amount that would support the debit. If you can satisfy the claim, you will be eligible for the credit."

Train buddy, bus buddy, car buddy, PATH buddy ... is that a walk buddy?

Since taking the leap about a year, maybe two years ago? Can't remember - to put up actual photos of myself on Twitter, Instagram and this site, I've made it easier for you to recognize me, which I appreciate.

I have bus buddies and train buddies. But here's the thing, please don't feel like you need to all of a sudden change your routine if we've chatted, or feel obligated to sit with me. Those of you who worked up the nerve to introduce yourselves may have noticed, especially on the bus, I have people who I know offline who will chat with me and I feel bad, because now I'm probably ignoring you. This has happened a few times. Although I know you've said you didn't mind, I do. I can't help but feel bad.

I love having buddies. It's such a lovely community of people who exist in this GO train village we've built.

As of now, some of my closest and dearest friends are people who I met on the train.

I really think some kind of get together is long overdue -- where I pick a place, hire a band and invite all of you to come.

I just worry no one would have the nerve to show up, and then I have to call my mom, crying, and my mom then has to call my cousin and beg him to go to the party and have a dance with me, and pretend like he's my boyfriend.

You know, kind of like prom? Yeah .... so ...

Thursday, March 12, 2015

I'll just park here. Yep, that'll do.

Wednesday, March 11, 2015

19 People Who Need To Back Up Their Parking Game via Diply.com

1. You could be given not one, but two boots, a pair of boots.

New Post 0
via reddit/u/turnonthebrites

2. If the spot is not meant for you I'd be very cautious. 

New Post 2
via reddit/u/IamAlexander9
You don't want to get uprooted to another, less appealing spot. 

KEEP READING ON DIPLY.COM

Suddenly ... pole

Must be engineering students

How's this going to work? GO bus drivers have enough to concentrate on and don't need to start breaking up fights

GO Transit talking Quiet Zones on buses

GO Transit is quietly exploring the possibility of adding no-talking sections to its buses. The transit agency hasn't formally decided to go ahead with the idea, and there's no timeline yet. But GO has been surveying customers on whether they would like to see Quiet Zones, introduced on trains in 2013, added to the bus service.…

Tuesday, March 10, 2015

Take a ride on the train that has no PRESTO family rate, no real opening date, except for "Spring" and a whole bunch of other inconsistencies about how much it costs and when it launches


Drop kick it and punt it. Walk away like a boss

She's got this down to a science. If I turn my body, you can't see me being a douche

Yep!

We had a guest on the 90A this morning

How is this even remotely okay?

from:LA
to:"C. J. Smith"
date:Tue, Mar 10, 2015 at 8:31 AM
subject:Appleby GO

That's NINE parking spots wiped out by this guy.
Haven't seen that before.

Monday, March 9, 2015

How is this safe at highway speed? How about at *any* speed?

What you're seeing here is a Route 12 GO bus from last summer at the beginning of its journey to Niagara Falls.

In light of the recent GO bus fatality that happened in January on Highway 407, will GO Transit be reviewing procedures for Double Decker buses and its *unsecured* luggage and strollers that travel on highways with speeds in access of 90 km/hr? Unlike the MCI buses, Double Deckers do not have storage bays. Everything is stowed how you see it in the picture. How does this protect the driver? Or the passengers in the event of a major collision?

What would have happen if this Double Decker slammed into a guardrail? Everything not tied down, or piled near the driver, becomes a flying object, capable of causing serious injuries and possible death. Never mind the fact that bodies would be flung around like rag dolls if the bus were to roll down an embankment.

Scary, right? And a very real possibility.

90A ran the paddle on time this morning

I thought I was seeing things at first when I stood bleary-eyed in the bus shelter and saw the familiar orange lights and lettering appear in the distance.

6:43 am. A Christmas miracle indeed!

So what's different about this Monday compared to other Mondays? Is it Daylight Savings Time? All those folks that allegedly pay cash fares the eight stops before mine, and according to GO Transit, are the reason why my bus can't keep a paddle, must have all slept in!

Only us PRESTO card folks were on the ball this morning, I guess.

Here's the follow-up email to my letter from Friday.

As it stands, changes are coming in April. I've been blogging about the inconsistency about this route since October.

rom:GO Transit Customer Relations customerrelations@gotransit.com
to:Cindy Smith
cc:Greg Percy ,
Paula Edwards
date:Fri, Mar 6, 2015 at 5:45 PM
subject:GO Transit, A Division of Metrolinx EM0018001185

Dear Ms. Smith,
Thank you again for your recent emails. I appreciate your patience while I’ve looked into this issue.
We have examined the operating times of this trip from February 9th to today. Other than yesterday, this trip has experienced 4 significant delays during that time (on February 10th, 12th, 18th and 19th). Every other day, it has operated within 5 minutes of its scheduled arrival time. Unfortunately, traffic conditions and weather can all contribute to these minor delays.
We have taken a closer look at these overall delays and it seems that from Monday to Thursday, there is a higher number of passengers that pay with cash and need to have tickets printed. While I cannot guarantee that this is the cause of all the daily delays, this can have an impact on the arrival time of a bus.
I recognize that you probably give yourself enough time to catch this bus at its intended arrival time and I realize that being forced to wait an additional 3-5 minutes for a delayed bus can be unpleasant, especially with the cold weather we’ve been having. I am sorry for this inconvenience.
We have recently completed a review of the Route 90 bus services and we will be making some adjustments to the scheduled arrival times in order to better reflect the actual operating times of this trip. Information regarding this schedule change will be posted on our website closer to the date of the schedule change, April 11th.
Thank you for bringing this matter to my attention.

But what if I'm blind?

Throwing garbage out is hard

Our fare dollars at work? I'm pretty sure we pay for schedules. Ads shouldn't trump passenger needs

Shouldn't that get fixed? Because safety?