Tuesday, January 31, 2017

Toronto Star covers Presto machine blunder

Metrolinx is blaming a “printing error” after a customer complained that a Presto machine appeared to try to charge her $4,000 for a $40 transaction.
Last Thursday, J.F. Garrard tried to put money on her Presto card at a self-serve reload machine at Bloor-Yonge station. She selected the option for $40, inserted her credit card, and entered her PIN.
The machine then stopped working, Garrard said in an interview. An error message flashed on the screen and told her to check her receipt.
“When I looked at it, there was a $4,000 charge,” said Garrard, 31...


Unknown said...

From the article: A spokesperson for Metrolinx, the provincial transit agency in charge of the Presto program, said that what happened to Garrard is “a very rare anomaly” that occurs when a customer’s payment is declined by their bank or credit card company.

What the frack?!?! Are they blaming the person for their incompetence? Blaming the loader for the computer glitch. Of course the transaction will be declined if there is a discrepancy between what is being charged and what is authorized.

Plus, there are at least 2 other instances on this site about the issue. That tells me that it isn't a "rare anomaly".

Anonymous said...

This is so frustrating. Looks exactly the same as a picture I took 6 months ago to document the "progress".

Anonymous said...

I;m sorry - I posted my comment on the wrong post!!

CJ Smith said...

It's ok. :)