I then tried again using my TD bank card and got a message that my card is not set up for Interac online transactions. Pardon? Yes it is!
Anyway, I called Presto. It took an astonishing eight minutes of pressing keys and listening to pre-recorded messages before I was connected to an agent.
Agent was pleasant and said there were some notes about online transactions issues over the weekend. Unfortunately, he could not tell me why Moneris wasn't processing the amount. It was suggested I try to load the card in person, not that I have any other option...
In more Presto news, I received two more emails in addition from the one from a Twitter user showing a Presto load where two additional zeros were added to the amount the person tried to load onto his Presto card.
The two emails are from the same cardholder who used two different Presto load machines. One at Queen's Park and one at College - both TTC subway locations.
And it's not just happening at machines in TTC subway stations. This transaction failed at Union Station and was posted to Twitter by someone who follows me.
You would think that Presto would take these machines out of service or upload a message? Or put a notice on their website? Nope.
Anyway... having reached out to a senior analyst at Presto about this, I can confirm that it's a software error and a patch from the manufacturer of the machines is on its way. I have been assured that the amounts aren't being deducted from bank accounts. On Twitter, I asked for cardholders to send me proof where the transactions with the extra zeros did go through, by scanning or emailing bank statements. I haven't received any.
It shouldn't have taken tweets and emails from me, and others, to get an official answer about this. Presto needs to step up their website's communication methods. I'm pretty sure Twitter is not the best way to communicate with cardholders. Cardholders will try a website first, before they try Twitter. Even the PRESTO card Facebook page makes no mention of this issue, for crying out loud.
A CONE OF SILENCE is not how you operate the business for a fare card that supports almost every transit agency in the GTA.
Guys! Please. Can we get it together here?