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Monday, June 11, 2018

Bilingual automated announcements

1. Why you ask?
I asked why. GO Transit replied, on Twitter, the following: "Hi CJ, To make travelling on GO as easy as possible for everyone and to meet Accessibility for Ontarians with Disabilities Act & French Language Services Act requirements, automated announcements are being introduced . For more info click here http://ow.ly/kI7q30kp8Zr  Thanks ^IL"

2. The French Language Services Act
Services must be made available in French when demanded - this is what the act says in a nutshell. This part is interesting because GO has been skirting this for years considering most of their CSAs were/are not bilingual, meaning if a passenger demanded train announcements in French, while on-board, the CSA was/is to comply, non?

3. Why now? 
The law says traveling on transit must be accessible to those with sight and hearing disabilities. The automated announcements, and soon, the visual displays on every coach, will meet compliance with the  Accessibility for Ontarians with Disabilities Act. The repeat of the information in French, both visual and audio, means GO Transit will be in full compliance with the French Language Services Act.

The French Language Services Act is not new. GO is just bringing the agency up to speed; and the technology being used has been available for some time. Implementation has just been very slow, it appears.

Thursday, May 31, 2018

You know summer is just around the corner when the reclusive bare footrider comes out of hibernation on GO trains

A post shared by Perry Monaco (@elvisrun) on

GO is clearly tired of your bullshit


Heads up motocycle friends who had emailed me (and customer relations per my suggestion) in the past annoyed that vehicle drivers were using designated motorcycle parking spots at Oshawa GO - GO Transit has listened.

The sign reads, "Vehicles parked in these spaces will be towed". I know the sign looks highly suspect but checking in with a GO Transit Safety Officer on-site, I confirmed it's legit.

I only asked because a reader named Doug wrote me threatening to take matters into his own hands by "borrowing a traffic cone from Bloor Street construction to make a point". I'm telling you, some passengers don't mess around.

Thursday, May 24, 2018

Hi friends! Let's rant!

Is this month of May any different than the previous 51 years of Mays on Go Transit? May can be a warm month. Many of us have been dealing with roasting coaches in the mornings on trains throughout the system. And as much as Go Transit customer service reps on-line tells us all coaches are regulated at the yard at 21C, we all know this is a damn lie. I've walked end to end of trains and can tell you that temps can vary from coach to coach.

Why this is never addressed is puzzling. Personally, I'm tired of it.

You know what else I'm tired of? Cyclists on rush hour trains. Get lost.

Monday, May 14, 2018

Who's Not Been Serving Us Lately? Part 12


Special to This Crazy Train
By Chris P. Bacon

Route 11 — RIP

In the first installment of this series, we looked at the inefficiencies of (seasonal) Route 11 between St. Catharines and Niagara-on-the-Lake.  After four years, Metrolinx’s planners agreed with the analysis provided by TCT, because this year, Route 11 will not operate.

Instead, GO Transit has partnered with Parks Niagara (and WEGO) to get you to, and about, Niagara Falls and NOTL.  This arrangement started last year. 

Exact details of the excursion packages and their pricing remain a mystery at this time.  GO Transit advertises the travel package for $30:




Niagara Parks advertises the packages FROM $30, depending on what stops you make:



GO Transit stated that packages “will be available to purchase at the beginning of May”, yet Niagara Parks will only commit to “coming soon”.  If memory serves me correctly, Niagara Parks had problems launching their programme last year, too.

Metrolinx invites us to “Start planning your May Long Weekend GO Train trip today!”  But don’t specify you want to GO to NOTL; you’ll get this error message:


Is this another Passenger Charter violation?

As for the efficiencies of operating GO Transit’s trains, it is assumed the first train leaving Niagara Falls for Union station will continue to deadhead to The Falls from the Willowbrook yard.  If someone can provide insights on this matter, please feel free to comment.

Again, you’re welcome, Metrolinx, but there really is no need to thank us.  It’s our mission at TCT to provide you with operational insights and analyses at an affordable price.  You’ll be happy to know that this year we are holding the line on our service fees, i.e. we are working pro bono again.

As for Route 11… RIP.

Monday, April 23, 2018

Pilot testing of free WIFI on GO buses and trains started today. The buses are ones that run on the 407. No idea which trains are being tested

Thursday, April 19, 2018

Meet Harvey. Harvey is GO Transit's new parking enforcement officer

A broken switch caused commuter chaos for TEN THOUSAND Go Transit passengers yesterday

Did you miss this mess? I sure did. I didn't even know anything about it, which is odd for me considering I am supposed to know ALL THE THINGS when it comes to Go Transit.

A train carrying equipment became disabled yesterday morning throwing the Kitchener and Barrie lines into chaos. It was revealed later in the day that a broken switch caused the problem.

This is an email from a passenger who was caught in this mess who tells what happened:
GO Transit didn’t fail to let me down and it only took 22 emails throughout the day to realize any method of transit using GO was going to disappoint commuters on the Kitchener line.
It started off with the 5:54am  train initiating in Bramalea after a 6:15am GO garbled intercom announcement indicated the train would be canceled, and we would need to wait until 6:45am.  Several hundred people started lining up for shuttle buses that never came. Thankfully I managed to get the York Mills GO bus and had to subway it down to Union station, arriving at work one hour late.
Many people who waited for the 6:45am train didn’t get downtown until well after 9am. Kitchener GO passengers were told to find alternate methods i.e. using the Lakeshore or Milton GO lines as a train that might run was being redirected through Barrie.  The original train had been carrying ‘equipment’ and managed to break down outside of Martin.
I still find it remarkably questionable that GO cannot manage to find buses to take inconvenienced passengers to Union Station or at least provide transport to the nearest Milton or Lakeshore West station given the amount of money we pay to travel by GO. It’s pretty pathetic. They’ve never had any sort of plan B in place, but they will inundate us with emails to say you can expect delays 20 to 30 minutes etc. and it is NEVER that brief a delay.  It’s  always hours.
At least we made the news ...https://www.thestar.com/news/gta/transportation/2018/04/18/more-than-10000-people-affected-by-go-train-delays-west-of-toronto
I'd like to point out something in reference to a Plan B when it comes to full closure of a rail corridor. Go can't have hundreds of GO buses sitting idle in a garage waiting for a catastrophic occurrence. There is no budget for this. Generally what happens is GO will call buses off routes to service train passengers, often leaving bus passengers to figure out how they will get to work. It's a no-win all around.

Wednesday, April 18, 2018

How to tell a provincial election in Ontario is on the horizon?


Signs

By Kørn Brüm

For this story, we need some musical accompaniment from the Five Man Electrical Band (originally named The Staccatos).

Is it my imagination that Metrolinx signs are sprouting up everywhere like tulips?  On March 12, Allan Benner, reported the following:



The following day the same thing happened in St. Catharines:



And now, in Courtice, we have sightings of the following:



Is this a spring phenomenon?  As I write this article, rain, sleet, and ice pellets are pinging off my window.  That’s not very spring-like.  No, the cynic in me thinks this is nothing but another election ploy.

Grimsby, this election, you deserve a Metrolinx sign!
St. Catharines, this election, you deserve a Metrolinx sign!
Courtice, this election, you deserve a Metrolinx sign!

This election, EVERYONE gets a Metrolinx sign!


Fulfillment of promises?  Ummm…  Soon.  Yeah, soon.

Thursday, April 12, 2018

Who's Not Been Serving Us Lately? Part 11


Special to This Crazy Train
By Chris P. Bacon

The Bus Stop from Hell — St. Catharines

The article from St. Kitts Warrior William reminded me that I hadn’t delivered the story on St. Catharines that I promised back in Part 6.

My original experiences boarding buses in the Garden City were Greyhound and Coach Canada at the downtown bus terminal in 2002.  GO Transit bus service was introduced in 2009 with better pricing, so I switched.  The local media covered GO’s arrival as follows:

GO Transit coming to Niagara by September

MARLENE BERGSMA
Standard Staff

GO Transit is coming to Niagara.

St. Catharines MPP Jim Bradley and St. Catharines MP Rick Dykstra announced Sunday [April 5, 2009] $2.5 million in federal and provincial infrastructure funding to build four new park and ride GO bus stations in Niagara.

Construction on the first station at Casablanca Boulevard and the QEW in Grimsby will start in June, with service to St. Catharines and possibly two locations in Niagara Falls by September.


Grimsby got a MASSIVE park and ride station, and smaller ones were brokered for Stoney Creek (Barton & Nash) and Niagara Falls (Hwy 420 & Stanley).  Even though MPP Jim Bradley was Minister of Transportation at the time, St. Catharines got NOTHING — nada, rien, zip, zilch.

Searching for what happened to the funding for St. Catharines, I found the following on Twitter:


There is a Route 12 bus stop in the Garden City, but it’s not a Park+Ride station; it is located on YMCA Drive behind Fairview Mall.  In reality, this is a St. Catharines Transit facility that GO Transit started using — much to the vexation of the local drivers.  And why is that you ask?  There are four local transit routes and two regional bus routes that stop there.  Add to that GO Transit’s regular Route 12 buses plus dedicated St. Catharines buses (12C and 12D), and the bus stop can become quite busy.

There are safety issues to this congestion.  The bus at the tail end of the queue sometimes has its back end sticking out into the traffic lane.  Impatient bus drivers will “double park” their bus in the traffic lane and then discharge or take on their passengers.  I’ve been at the stop to witness two accident investigations after the approaching local bus cut in too close and clipped the parked GO bus’ side mirror.

The St. Catharines stop also seems to be where GO Transit’s double-decker buses breakdown and wreak havoc on the flow of buses.  The following bus died in the wee hours of the morning and sat at the Fairview Mall stop until it was extricated by three tow trucks at the end of the day:



It should be noted that even though The Falls receives all the publicity because of the demand for train service to Niagara, as well as the seasonal weekend train, it is St. Catharines that has carried Route 12 over the years.  Metrolinx has invested no money to support this station.  
Intending passengers who drive to this location and leave their vehicles at Fairview Mall or the YMCA across the street, risk having their vehicles towed.


Metrolinx committed $1.4 billion for transit in York Region. Taj Mahal bus shelters like the one in the following photo were built:




Meanwhile, in St. Catharines, all passengers must share the local transit’s cramped and aging amenities — and/or they are left to weather the elements:


It should be noted that this bus stop is NOT accessibility compliant.  The bus shelters encroach on the minimum setback distance from the curb.  GO Transit is aware of this deficiency and has known about it for some time — one of their staff who was tabulating passenger counts in 2013 told me.

Another glaring deficiency at this stop is GO Transit’s botched attempts to post the Route 12 timetable as the following collage illustrates:

1. Initially, timetables were taped to the bus shelter, but vandals kept ripping them down, which required repeated visits by staff from GO Transit Station Ops.



2. GO Transit’s solution was to hide the schedule inside Fairview Mall on the community bulletin board some 100 metres away — protected, yes, but of no value to passengers.



3. Next was a Plexiglas frame.  Perfect!



4. But the timetable became too big.  The bottom portion was unprotected and fell victim to vandalism.  (Back to square one.)



5. It was recommended that GO Transit acquire the same display case used by St. Catharines Transit.  Voilà!



6. One day, the Route 12 timetable disappeared, replaced by a Cogeco advertisement, which vandals defaced promptly, and it, too, was removed.



The mini-schedule for St. Catharines—Burlington—Union was posted near the pole with GO Transit signage, but Station Ops was challenged to ensure it was for the same board period as the main timetable inside the bus shelter.



Eventually, GO Transit gave up posting any schedule in St. Catharines.  Some drivers would pick up a number of printed timetables at Burlington station and distribute them to passengers as required.  To my knowledge this practice has stopped, too.  What the Metrolinx Ivory Tower doesn’t realize is that passengers now pester GO Transit drivers for timetable information.  Drivers do not need another delay departing this location!

Many passengers, including me, have taken to downloading the PDF timetables from gotransit.com.  However, as @KennyCBC noted on Twitter, GO Transit’s new website does not support PDF timetables.  After some public pressure, GO Transit relented and made the schedules available.  How did Metrolinx’s business analysts conclude that passengers would not need timetables — posted at the stop or as PDFs?

Travelling Greyhound and Coach Canada was always an orderly process — buy a ticket from the agent at the station, get in the queue on the platform, surrender my luggage to the driver for loading into the cargo bay, and finally, board the bus.  Boarding a GO Transit bus in St. Catharines is more like a free-for-all event — jostling for position with luggage, avoiding mall shopping carts and a large refuse bin as seen in this photo:




The process of boarding is laborious, because drivers must sell tickets and load luggage (and give timetable information).  Sometimes, if the timing is right, drivers who are Niagara-bound (or have a disabled bus) will sell tickets for Burlington-bound passengers in order to help their colleagues.  Report drivers dispatched to St. Catharines in cover buses are supposed to sell tickets, too, but many don’t.  I recall one Niagara-bound driver, who after discharging his passengers on a busy Sunday afternoon, walked up to the cover bus, rapped on the door, woke up the snoozing driver, and chastised her for not selling tickets.  When working Route 12, you better bring your “A” game.


Recently, GO transit issued the following e-mail alert:

Subject: PRESTO made easier at Niagara Falls Bus Terminal
Date: 16 Mar 2018 17:42:00 +0000
From: GO Transit
To: Me

Save time and avoid the line - our upgraded ticket vending machines make using PRESTO even easier.

Starting March 19, and over the next few days, we're upgrading the ticket vending machines at Niagara Falls Bus Terminal so you can instantly load your PRESTO card and check account information.

One machine will be upgraded each day, so during this time you can use another ticket vending machine, or visit a GO or UP Express counter to buy your ticket or load your PRESTO card. You can also load your PRESTO card online at prestocard.ca or visit a PRESTO customer service outlet.

We'll be sure to let you know once you can buy a PRESTO card or begin loading your card at the upgraded machines.

Visit prestocard.ca/tvm to learn more.

Niagara Falls already has a ticket agent!!  Why does that location warrant ticket vending machines (TVM’s) — but NOT St. Catharines?  There was a need to offload ticket sales from drivers when GO Transit first came to town in 2009.  Now, nine years later, Metrolinx management still have their collective heads stuck in the sand on this matter.  Cash management is a liability for the drivers and, hence, Metrolinx.  Why?  Ask GO Transit about the driver who was robbed of their cash receipts on the busy Friday afternoon of Thanksgiving weekend last year.  Fortunately, no one was hurt in the incident, but what about the next time?

It’s not unusual to see Niagara Region Police Service (NRPS) at Fairview Mall; the stop is known for its nefarious characters.  Disembarking a local bus one morning, passengers got to witness multiple police vehicles and a male, bent over, legs apart, with his arms spread out on the hood of one of the cruisers.  When I asked the GO bus driver at the stop what had happened, she responded, “First he was verbally abusive to me, then to the officers.”

In another incident, NRPS arrived at the stop one evening to remove Route 12’s roving drunk — let’s call him ^JM — from the bus.  He had become so boisterous that he was offending fellow passengers.  The officers emptied his “in progress” bottle of whiskey over the railing, then found an unopened bottle of Crown Royal in his bag, and emptied it, too.  That brought tears to my eyes.

My personal involvement in a police take down happened one Friday afternoon.  A male and a female officer were trying to coax a distraught young female in the nearest bus shelter to come with them to face an allegation of shoplifting by a store manager in the mall.  I walked up the bus platform, and was past the trio, when the officers shouted, “Stop!”  I turned to see the young female bolting directly at me!  As I whirled to get out of the way, my backpack caught her and knocked her to the ground; the officers were on her in an instant.

With all this drama at the St. Catharines bus stop, why won’t Metrolinx install TVM’s there?  Drivers have shared a multitude of stories for the status quo.  One theory is that there is no electrical feed to the bus platform.  This notion is incorrect, since St. Catharines Transit has a pole-mounted electronic display of their bus departures.  There is a concern that the TVM’s won’t stand up to the vandalism at this location.  It’s been suggested that Metrolinx strike a deal with Fairview Mall to place TVM’s in the foyer of the west entrance.  This would provide some security for the machines when the mall is closed — not the optimum solution for drivers, but still better than the status quo.  Apparently, mall management doesn’t support the idea.

Why is there so much inertia to provide a proper bus stop in St. Catharines?  It seems the politicians of Niagara region are fixated on only one thing when it comes to Metrolinx, namely, bringing the GO train to town.  In this regard, the politicians will go to any lengths for a photo op.  Recently, Jim Bradley was at the ground breaking ceremony for Centennial GO station, which is some 45 km. to the west and not in his riding.

The earliest that GO train service can be expected in St. Catharines is 2023 — five years from now.  Metrolinx has toiled longer than that on Burlington GO station.  Do the local politicians really believe Metrolinx can deliver all the necessary passenger train infrastructure in five years?  Assuming this can be achieved, it means at least another five years of hell at the Fairview Mall bus stop.  And once train service begins, there will still be a need for bus service.

So, nine years after GO Transit came to town, and after the federal government contributed millions of dollars for a proper bus stop in St. Catharines, what have Metrolinx, MPP Jim Bradley, Mayor Walter Sendzik, and Regional Chairman Alan Caslin delivered?  A sign…

Enjoy your sign residents of St. Catharines!

Monday, April 2, 2018

Only takes a day like today to see how many passengers work for banks and government (and something something reduced GO fares)

Parking at Oshawa was like it was in the good ol' days (before the 2010-12 housing boom in north Oshawa to Bowmanville).

I hope y'all had a nice Easter weekend. I went for my first 20+ km bike ride of 2018. I rode up to Hampton and back down for a total of 23 km. It was brisk to say the least, but it felt good to be back in the saddle, fully healed from all of my injuries over the past 3.5 years. It's nice to have all the power and flexibility back in both knees. It makes pedaling in the wind easier, that's for sure.

I'm interested in hearing thoughts about the Ontario budget for fiscal year 2018-19. The Ontario Liberals are promising to slash GO Transit fares to $3 for all journeys within Toronto, as well as for short trips anywhere on the network, while opening the door to uploading the city’s subway system.

Here's more on this promise on the Globe and Mail website.

Those of us in the 905, well, not much in that budget for us, was there? If anything, our fares will rise significantly to subsidize those in Toronto.

SURE WISH WE HAD A GODDAMN SUBWAY FROM OSHAWA TO TORONTO.

(breathes heavily)

Thursday, March 15, 2018

I can't even BEGIN to tell you how satisfied this made me feel

I was in a RIGHTEOUS mood this morning, after I slammed my fingers in my steel garage door on my way out to the car. I drove angry to the station (but obeyed all the traffic rules).

I hadn't been in the new Oshawa station yet and went in to ask a question about construction. I was AMAZED there wasn't a single piece of architectural detail that felt welcoming or engaging. I'm all about art, and art in public spaces - so that irritated me. YES I KNOW SOME OF YOU WANT WIFI, BUT I WANT ART.

While I was walking along the platform to go sit at the far east end of the 7:13 am train, y'all be pleased to know that much to the amusement of other passengers traversing the platform, I banged on the outside window of a coach I was walking past to get the attention of two footriders, startling the beejeezus outta them, and shouted, GET YOUR DAMN FEET OFF THE SEATS!

The CSA then made two announcements, one automated and one over the speaker in her own voice, because I think she heard me.

We be trollin'...

Tap to pay by credit card to load your Presto card is coming to Oshawa GO station


It’ll be easier to pay - a ticket vending machine upgrade is underway!

GO Transit
Mar 14 at 1:57 PM
csmith8965@rogers.com


Oshawa GO Customers: On Friday, March 16, we'll be working on the ticket vending machine near the platform entrance. Within a few days, you'll be able to tap your debit or credit card to pay, making it easier for you.

During this time, load your PRESTO card online at prestocard.ca or visit a PRESTO customer service outlet. You can also use another ticket vending machine at your station or visit a GO ticket booth to buy your ticket or load your PRESTO card.

Thank you for your patience while we upgrade this ticket vending machine.




This all sounds incredibly redundant. 

One day, Blue Jay/Maple Leafs/TFC/Concert fans will be able to slap a credit card or their phone against a card reader and hop on. No tickets. No PRESTO. Just full fare.

PRESTO just ensures the work crowd gets a discount.

Tuesday, March 13, 2018

This guy took up 2 extra seats on an express Lakeshore West train

Oh, and his luggage was cold, apparently.

These kinds of people need to sit on the 3-seater bench, and pile their suitcases in front of them, or, ask to sit there and exchange seats. This is not cool. I don't care what the story is.

Pavement issues at Oshawa GO Station

I'm looking to hear from anyone who has fallen or suffered injuries due to the heaved pavement at Oshawa GO Station, specifically in the areas near the 90 GO bus stop, and the narrow thru-way between the fence and Presto machines as you round your way into the main entrance of the platform.

Send me an email: cj@thiscrazytrain.com or text 905 442 7423

Monday, March 12, 2018

Had too much time on my hands on the late train ride home Friday night - made some observations, which left me grumpy

Go Transit wants you to check out their new website Mom's legs look a little high... almost like... She better have one foot on the radiator - to cross a leg like that.
Secondly, why is there a bag on the seat opposite the family?
WHO IS THE ART DIRECTOR?
Please call me.
The agency spent good money putting a whole book together about transit etiquette together, and then this happens?


Oh, and this worked out well:

I need to go lie down.

Wednesday, March 7, 2018

Let's talk about this, shall we?

If you're blocked from viewing twitter, here's the gist of the tweet:

I recently learned a girl who bullied me horridly from Gr 7-10 is 'enjoying a career as a LIFE & fitness COACH'. The most traumatic thing she did was put posters up in my neighbourhood with my pic & HAVE YOU SEEN THIS PIG? & tel # on them.
We meet next week for a consultation.

Good god, how is it that it is almost the middle of March?

And how is it, that we're less than 2 years away from 2020 and we're just now hearing that construction is to begin on extending the Lakeshore East GO train corridor to Bowmanville - completion date is 2024. I say add five more years to that.

This has been an election promise for Durham since 1987.

1987!

I can't validate it, and fully admit this is hearsay, but I have met people from the Bowmanville area who told me they bought houses in Bowmanville in the early 90s, because it was thought that commuting wouldn't be an issue in a few years... see how that worked out for them!?

Oh and my Cobourg friends? I have't forgotten about that GO bus service you were promised back 2007, which resulted in a $150,000 study that took eight years to complete.

AND THEN YOU ALL GOT THE SHAFT.

Why? Because when it was announced in 2016 that Metrolinx was going to push through the Lakeshore East expansion, you lost your bus from Oshawa. I can only presume you'll get a bus from Bowmanville.

Here's the article about the Lakeshore East expansion construction start.

Tuesday, February 27, 2018

Eight years ago today I registered ThisCrazyTrain.com


I know some of y'all have tried to pinpoint the very first post, but can't, because I migrated Facebook content into the blog that pre-dates the registration.

The first real blog post, where I hit "Create post" the first time to add original real-time content, is this post, entitled, "Garlic". It was this overheard phone conversation that made me stand up, toss aside my T.O. Night newspaper and shout, "That's it, this crazy train needs a goddamn website," and thus, a bonafide legend was born.

I am serious about a get-together to celebrate this anniversary. It truly is time to meet some of you and I'm thinking late Spring or early Summer.

Somewhere in the bowels of the York Concourse, we can meet up, go for a drink and possibly have a lot of dinner things find their way into our gullets.

Thank you to those who have remained loyal for so long. It's pretty cool that many readers are now friends offline ... so a get together is indeed, long overdue.

Monday, February 26, 2018

So, your GO bus driver declined your $50 bill

Special to This Crazy Train
By GO Voyageur

The latest fiasco to hit the frontlines at GO Transit is cash payment for a bus ride.  Many people still use bills and coins to pay for their trips.  If you don’t have a PRESTO card, cold hard cash is the way to pay for your fare at stops like Stoney Creek, Grimsby, Beamsville, and St. Catharines.  So, what’s the issue?

Some drivers have accepted $50 bills as payment, whereas others won’t accept anything larger than a $20 bill.  This inconsistency has led to confrontations between passengers and those drivers refusing the larger bills.  Who is to blame for this strife?

If you guessed “the Metrolinx Ivory Tower”, you are absolutely correct!

Point your browser at the page for Fare Information (relevant snippet follows) and you’ll find nothing about cash restrictions.



I was sure what I was looking for was in GO Transit’s Tariff document.  To find that document, we need to visit the Policies & Legal Terms page and scroll down (waaaay down) until we see the following matrix:



By-Law No. 2A contains the Tariff of Fares except it looks completely mangled to what I recall of it.

Frustrated that Mr. Google and I couldn’t find what I was looking for I remembered the Passenger Charter promised TO HELP YOU QUICKLY AND COURTEOUSLY, i.e. “whenever you need help, just ask”, so I did.  Five days later, I received a response, and the conversation proceeded as follows:








That link, ow.ly/5tPT30iwUY9, brought me back to where I started my search!  I had my answer, namely, that bus drivers are limited to accepting no bills more than $20.00, but most other passengers were not apprised.

Grasping at straws, I rummaged through my archives, and voilà, I found it!  The prior version of the Tariff document, page A-10, section 17.1.2 has the answer:



Not content with the evidence in hand, I headed to the field searching for someone who accepted the $50 bills.  One told me that’s what the training reference material stated and produced the following from their satchel:


 This gives rise to some questions:

● Why did it take so long for GO Transit to answer my question?
● WTH is a Transportation Warrant (section 17.4)?
● Why doesn’t the Fare Information page contain ALL this information?
● From under which rock did “^NF” pull that number of $20?
● Why is the current Tariff document a tattered remnant of its former glory?
● Why did Bus Ops issue documentation in Apr. 2013 contradicting the Feb. 2013 Tariff?
● Why do buses have “special signage” for WiFi, but not the cash bill limit?
● Why can’t GO Transit post the cash bill limit by the bus door for all to see?

The next time your GO bus driver declines your $50 bill, don’t argue!  The drivers didn’t create the situation that they and all of us find ourselves — the brass at Metrolinx did that.  So, collect all your facts, head down to the next Metrolinx senior management Town Hall event, look the executives straight in the eye, and ask them what they’re GOing to do to clean up this mess.