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Friday, January 19, 2018

Are you surprised? I'm not surprised

Thursday, January 18, 2018

The sorry saga of broken signals which are now fixed according to GO Transit (but for how long?)


Thursday, January 11, 2018

You asked, here it be - ThisCrazyTrain.com's Top 10 widely read/shared posts of 2017

I started out in 2010 where I mostly wrote about commuting on GO Transit and the experiences I had, the things I saw (with lots of pictures) and habits of others I found annoying. People found my website generally by googling questions about the GO train, and to this day, the number one search result that brings to traffic to my site remains a question about how to avoid paying fare and not getting caught. I offer no advice for this and I'm sure many are left disappointed.

The site also grew in popularity due to passengers seeking information about how to retrieve lost items. GO Transit didn't really have a comprehensive website back when I started blogging and so, I became a beacon for passengers desperate to find items they had left behind. It's how I met most of you because you found me while looking for something you lost, and then you told others about me. I will always be grateful. For those who are new to the site, here is the best lost and found story ever published: I know very little about fashion.

In late December, when I decided to take another break from blogging, one of many I took in 2017, I received a few emails from folks (mostly media) wanting to know what my top 10 posts were. I decided to look at page views and shares to determine popularity. And so, without further delay, here they are, from most to least:

  1. When you have Metrolinx as a neighbour - you have the neighbour from hell
  2. A picture tells a thousand words
  3. So this happened
  4. Never fight a stroller mom, you ain't ever gone win
  5. Don't worry, GO Transit has been made aware of this engineering marvel
  6. It's ok, the smokers will kill us first anyway - GO Transit passengers at risk for exposure to diesel exhaust
  7. GO took away schedules (train and bus) and replaced them with fluff (Note the word: "Information")
  8. Can we save the tax credit for public transit?
  9. So back in October Bombardier staff delayed an LSW GO train to make a coffee run
  10. All the applause for BN!

So it's a "No", then?

Remember that Townhall Metrolinx had with their new CEO in December, 2017? Welp, they just got around to emailing back answers posed by Metrolinx's customers that weren't addressed during the session. A Crazy Train reader sent in a response she got to her question.

It reads like her question hadn't even been read.

It reads like someone just cut and pasted the questions into Word, penned out a list of "hot" keywords, used good ol' Paper Clip to do a find of said keywords and then replied with pre-written boilerplate responses.

I mean, it's just, well, sad. And, personally, as a GO Transit customer, I feel somewhat dismissed by this response.

Submitted on Tuesday, December 12, 2017 - 19:36
Submitted by anonymous user: 10.195.30.254
Submitted values are:

Your name: Withheld by Request
Your e-mail address: xxxxxxxx@hotmail.ca
Subject: Bylaw/rule enforcement
Message: Could the transit safety officers or the fare inspectors enforce the bylaws of the GO Transit system on the trains? Revenue could be generated by enforcing such rules/bylaws (specifically: feet on seats, smoking in non-smoking areas at GO Stations, drinking on trains). Thank you.

The results of this submission may be viewed at:
https://www.metrolinxengage.com/en/node/230/submission/9582


From: Xxxxx Xxxxx
Sent: January 10, 2018 10:08 AM
To: xxxxxxxx@hotmail.ca
Subject: RE: Form submission from: Contact

Hi Withheld by Request,

Thanks for your question and sorry for the delayed response.

GO’s Transit Safety Officers are primarily responsible for ensuring your personal safety. They are also responsible for friendly customer assistance, fare inspections, regular prevention and deterrence patrols, support for local police, fire and ambulance, parking, by-law, provincial law and Criminal Code enforcement, locating missing persons and protecting vulnerable passengers, and promoting railway safety.

Officers are authorized to enforce GO Transit By-laws, which govern passenger conduct, fare inspection and use of our facilities. To find out more about our Safety and Security division, click here:
http://www.gotransit.com/public/en/travelling/safety.aspx

Presto's executive Vice President resigns to take up consulting gig (Metrolinx did not disclose what kind of consulting Robert Hollis is pursuing)

In the space of three days this week Metrolinx, which is the provincial transit agency for the Greater Toronto and Hamilton Area, informed employees of the departure of two members of its 10-person senior management team, including the executive vice president responsible for the contentious Presto fare card program.

Read more via The Toronto Star

Tuesday, January 9, 2018

Take a picture, it'll last longer

Ugh.

Howdy neighbour!

Submitted by Anonymous

Dear Metrolinx,

Thank you so much for the wake up call on December 22. Although I don't remember ordering one, it was just what I needed at 4:30 am on the first day of my Christmas vacation!

Sleep is, as I'm sure you'll agree, highly overrated. As a rapidly expanding transit agency you understand the need to be permanently on duty. You are open 24/7 - I know this because I called your 24 hour emergency line a few weeks ago to report an alien landing on the tracks

That was some scary stuff wasn't it? I thought at the time it might be one of these dreaded 'trespasser incursions' - but, fortunately, it was all perfectly legitimate. Just one of the many track maintenance programs you have underway to help us get to work quicker and make our lives easier.

I was having a bad dream that morning so you did me a favour. It was about an alien invasion funnily enough - another one! No actually it was the same one. It's interesting how difficult it is to get this out of my head. Perhaps it's because it keeps on happening...?

It was a quiet weekend after your call. Isn't this such a nice holiday? So peaceful. I hope you got as much rest as I did. I'm sure you'll be back to your beeping best now the New Year is upon us!

I do have one small request. If you could try and set my next wake up call for just a little later - say maybe... 5am? And try not to schedule it on my holidays? Oh, and is there any way you could program the back-beeper-wake-up-thingy to be just a little less loud? They are so abrasive aren't they? Just like your train drivers and bus drivers and safety inspectors, I need to get a good night's rest so I can be all alert and refreshed for work in the morning. I'm sure you understand.

Thanks again for the wake up call. I hope you have a healthy, successful and restful new year.

Sincerely,

Your neighbour near Union Station