Tuesday, November 25, 2014

Someone better check on the gerbil

My favourite part is the "insert empathy statement".

Here's one for you. Sorry the gerbil died.

from: Pacman
date: Tue, Nov 25, 2014 at 11:09 AM
subject: Fwd: GO Transit, A Division of Metrolinx CR0006001409

I thought you would like this. This is a reply I received about a question asking why my trip was not eligible for refund since we sat at union with door issues. We were late already and by the time they got them open it was 18 minutes over the arrival time.
In trust you will remove any names/e-mail addresses.

---------- Forwarded message ----------
From: "GO Transit Customer Relations"
Date: Nov 25, 2014 10:55 AM
Subject: GO Transit, A Division of Metrolinx CR0006001409
To: "Pacman"

Dear Mr.,
Thank you for your {email/letter/fax regarding} regarding {insert details of commendation}.
{Insert empathy statement if applicable}
{Insert details regarding concern/inquiry and resolution}
Thank you for providing me with the opportunity to address this {concern/inquiry}.
Name Customer Service Representative
GO Transit, A Division of Metrolinx
20 Bay Street, Suite 600, Toronto, Ontario M5J 2W3
This e-mail message is privileged, confidential and subject to copyright. Any unauthorized use or disclosure is prohibited.


Dakota said...

OMG! Can they get nothing right?

Warren Downe said...

Proof positive that Customer Relations under the directorship of (copy/paste to address bar) is sloppy, lackadaisical, and does not care.

paperpusher1 said...

That is the funniest and saddest thing i have seen today all at once....

LC said...

"Email/letter/fax".... I would love to know how many complaints they get by fax!

Anonymous said...

Love the inset empathy statement.

Bicky said...

*face palm* Just when you think they might be getting their act together.

Good grief!

Anonymous said...

Everyone should fax their complaints in from now on, just to make life interesting for them.