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Tuesday, August 30, 2011

I hate starting over

Getting a new, "replacement" Blackberry is like starting a new relationship after you've been dumped without warning. Me and my old Blackberry? We had a good thing going. Or so I thought.

Nothing is familiar. The whole O/S is different. My Blackberry Restore failed. A lot good that did. Rogers said to call RIM. RIM said to call Rogers. For the first time in many, many, many years, I uttered the mother of all swear words. Yes, *that* one. On the phone.

The Rogers tech support guy asked me if I used Blackberry Protect. No, I said. I used the Blackberry Desktop Manager, which came with my first BlackBerry. He sort of chuckled and said it's not a backup, it's a Sync application. I was like, come again? There's a friggin' tab in the navigation menu of this software that says Device > Back Up. There's a Restore feature. I know how to RTFM!!! He says he doesn't support RIM products. So I said, if you don't support RIM products, why the hell are you asking me about Blackberry Protect?

I'd like to say at this point I threw my office chair through my office window so it shattered and that I stood on the ledge and dropped my replacement Blackberry. That I watched it fall 17 stories to the pavement below where it shattered into a million pieces. That when I turned around, an Apple Store guy was at my office door with a brand new iPhone 4G, but it was merely a Scooby-Doo dream sequence.

So having said all this, those of you who had me set up on Blackberry Messenger will have to add me again and those who don't, well you can add me too: 23737D42. The phone number for text messaging remains the same.

10 comments:

TomW said...

If I had a product from my cellphone provider named "Blackberry Desktop Manager" wih a feature called "back up" and it didn't back up my Blackberry, I'd want my money back.

(NB: my general tactic is that if an inital phone call fails to satisfy, then I put everything in a letter instead. Saves hours arguing on the phone)

Apple Rocks! said...

That is why I got an iPhone. I had problems with my first iPhone 4 (i got the blue screen of death believe it or not) and when I went to the Apple store to have it fixed, they simply gave me a new one. Since I had been backing up everything in iTunes all I had to do when I got home was to plug it in, sync and everything was back to normal. This reliability and service from Apple convinced me to finally move from a PC to a Mac at home.

GO APPLE!!

C.J. Smith said...

@Tom

I'm going to craft a sternly worded letter tonight. Followed by a sternly scripted video.

Svej said...

Wow I wish an Apple Store man can show up when things go wrong with my phone too. Additionally, can he please be really handsome? Thanks, that is just perfect.

Mellanie said...

Yes, please DO describe the fantasy Apple Store Guy.

you are my lord!!! said...

Can I friend you on Facebook?

C.J. Smith said...

Oh hells no. The most I can handle is what you have access to right now.

Anonymous said...

Problem: you have a blackberry.

C.J. Smith said...

I love having a BlackBerry.

Anonymous said...

For future reference, white screen on a blackberry in my personal experience can be caused by a combination of two things. 1) Loose screws that are visible when you lift the battery door and 2) Worn out battery.