Monday, April 23, 2012

This Crazy Train's Presto Chronicles, Chapter 18: Five business days? CSR like it's 1912

The hamster has been replaced and is happily running in its wheel. All is well. For now.

Got into work, logged into and up came this:

So I emailed this:

Then I noticed this line after I submitted my inquiry: Please take a moment to fill in the form below and one of our customer service representatives will contact you within 5 business days.

FIVE DAYS? Is this so the Marconi guy can tap it out, so someone can write it out, then ship it out on an ocean liner and the carrier pigeon delivers it? 

Fix your website ya bums!


Shirker said...

I hope I wasn't the one who broke it! When I went on this morning around 7:30, it appeared to be business as usual (except for the new home page where I had to select my region -- guess Ottawa is joining this fustercluck). I logged in and it correctly showed my balance. But when I clicked on transaction history, I got the same error message. All attempts after that were met with the same fate. *sigh* It really can't be this complicated.

Bicky said...

Yeah, I contacted them about my incorrect Transit Useless Report from 2011. That was back in March or whenever they were made available. I'm still waiting - 5 days my fanny.

Luckily I printed my transaction history and have since filed my taxes and gotten my refund.

The funny thing is, it used to say 3 business days. It should be within 48 hours.

sue said...

This is the problem with dealing with a monopoly. Why do they need to work hard at anything? Who cares what the customer thinks? What are our alternatives for payment? Full fare? A monthly pass that doesn't carry the same loyalty discount.

It's "balls" as my son says.

Harith said...

I never even know if the contact form was submitted since the stupid thing doesn't give you feedback.

"Usability? What's that?" - Presto web developers

Squiggles said...

Interesting. I logged on without issue this morning. Of course, I was thinking that I have got to be close to my super-discounted rides.
Nope. But the website had me log in to see the amount left on my card, but I had to log in again to check my transaction history.

C.J. Smith said...

Looks the issue has been fixed.

Anonymous said...

Presto has too many issues for them to be "fixed" at any one time. Kind of like hell freezing over, it aint going to happen.

Going on a year-and-a-half now, I have yet to be able to actually log in as a registered user. Seems my registration keeps being filed in the round filing cabinet. Last excuse was, you need to tap your card on a reader within 7 days for your registration to get uploaded to the system. Huh? Why? I ride the train daily, why hasn't it been uploaded?

Best presto excuse by far was: "You must not be using the website properly!" The hell?! I have a PhD in electrical engineering, I can shit a website better than this.

Presto needs to start offering rebates for every technical error they encounter, maybe THEN they'll actually take FIXING things seriously.

lswgirl13 said...

How about you not swipe your card and when the GOstapo checks tell them you'll get back to them within 5 days?

Bicky said...

@lswgirl13, 3:38pm: lol! Love it!

Dan-1 said...

Presto's website is a giant steaming pile of elephant turd. The thing won't do jack all if you have an apostrophe in your last name when you try to register or contact them through their site.

mumzthewurd said...

I've sent two emails to them using their form. Of course I have no record of this because it isn't actually an email. It's been about 15 and 20 days. So... good luck with that.