Special to This Crazy Train
By Frank E. Futor
How is everyone liking the renovated PRESTOcard website?
I visit the site only to audit my transaction history and to export it to a PDF every month — something I never had to do with the old monthly passes and 10/2-ride tickets. I’m not sure what the software development team at PRESTO were thinking when they “improved” the transaction reporting capabilities, but I think a whole bunch more work needs to be done — just to get back to what we had with the old website. Let me demonstrate.
Once signed in, scroll down to the My PRESTO Card Activity section of the dashboard.
I don’t have transactions for November, nor October, but I did travel in September, so let’s select that month and click on Search.
Wait a minute! I travelled more than that. What does that View Full History link give us?
WTH?! We’re back to where I started — sort of. Let me select September, again.
WTF?! Only 10 transactions are displayed, and then I have to scroll page by page. You must be kidding! Let’s just click on the Print button, produce the PDF and be done with this nonsense.
It gets worse …
I have to go back to the web page select page 2 and produce another PDF. Shoot me now!
I demonstrated this “improved” website behaviour to a couple of senior developers I work with. Both were left in stitches at PRESTO’s IT prowess.
Apparently, other users questioned this “enhancement”, too. As of this writing, it appears the report can be generated for an entire month, but we are still forced to wade through the weak user interface to get there. Who wrote that use case?
Are you still not seeing any systemic problems in PRESTO, Mr. Hollis?