Last night I swung by the Oshawa station to pick up a January pass. This was around 8pm.
Dude behind the ticket wicket was mad-texting. I'm ok with that. Somewhat. It's no different than if he'd been making a personal phone call which 90% of the working world does. What I didn't like was that I had to acknowledge myself. With a cough. He immediately stopped texting and simply waited for me to speak.
Really? You can't acknowledge me!?
I didn't even get a "Hello" or a "Hi".
Was this GO employee a mute? Don't know. All I know is Customer Service as a whole has gone down the toilet. The least people in the service industry can do is smile.
Maybe it's just me but I like service with a smile. And a "Hello".
7 comments:
I don't think any person who is expected to serve customers should be blatantly using a handheld device in front of a customer unless it's for work and he's receiving text messages from a CSA about service interruptions ... which I highly doubt.
I hate it when I go into convenience stores and the person behind the counter has a phone glued to her ear, gladly takes my money and doesn't even acknowledge me.
Or the TTC collectors who just grunt or look at you like you're asking them for the moon when all you want are some tokens.
Note to all service industry employees (and the remainder of the human race): next time you're being an inconsiderate a-hole, think about how you would feel if you were on the receiving end of that. End of sermon.
Why not take a cell phone photo of the slacker yabbering away and email it to whatever customer service address they provide along with a note of complaint.
I know! Didn't have my phone with me.
If I want to get someone's attention in a shop, I bleat like a sheep (then look round to see where the noise came from). Works every time :-)
@TomW
AWESOME!!!
Post a Comment