Tuesday, April 16, 2013

Recovery needed

The management at Great Wolf came through for us and I am satisfied with their kind resolution. Fire alarms aside, we did enjoy our stay despite the exhaustion that stemmed from being rudely roused from bed both mornings.

- - - -
EARLIER - After a disastrous weekend at Great Wolf Lodge as an advance 8th birthday gift to my daughter, who actually turns 8 today, I came down with flu-like symptoms Sunday afternoon.
Our 2-day stay at Great Wolf's Niagara location was plagued with malfunctioning fire alarms both mornings. Saturday's fire alarm was at 5:56 am and Sunday's went off at 5:18 am. It was difficult to go back to sleep as families with small children roamed the hallways, disturbing other guests, while they let their children burn off some steam.
Saturday was a write-off. Sunday wasn't any better. People were pissed.
Then I got sick.
I'm recovering but haven't been commuting since Thursday. I think I'll be back in fine form tomorrow.


Jackie McGuinness said...

Not a good ad for the Lodge. Did theyoffer any compensation?

C.J. Smith said...

They offered an apology via email from the manager.
I think guests who were dissatisfied were expected to follow up and ask for compensation. We just wanted to leave.
I don't think we'll ever go back.
It's definitely a place for small children 3-5 and it's like day camp.
My husband and I never could handle that many screaming children at once.

Squiggles said...

It is a shame that they are not being more proactive in giving compensation. I could understand had it been 1 instance. But 2 on consecutive days, that is unacceptable.

Feel better soon and Happy Birthday kiddo.

ExGOnowTTC said...

Sounds like a great advertisement for contraception.

Bicky said...

Yuck. I saw the company profiled on Undercover Boss. Does not seem like a place I'd want to visit - breeding ground for germs and other nasties.

Hope your daughter had a happy birthday.

Unknown said...

I had a friend there the same weekend. She got 25% back and 25% off her next visit? Not that you want to go back, but...

C.J. Smith said...
This comment has been removed by the author.
C.J. Smith said...

I've sent an email. I'm waiting to see what the end result will be

TheBig2na said...

I was there that weekend and my mom ended up getting sick on the sunday as well. She was in bed for 4 days after it. We ended up getting compensated for all of the problems, but there were many. The place is badly understaffed in the restaurants and on the slides. Had a good time but when you go away to relax and then can't wait to get back to work so you can sleep in till 6:30am, that's a problem.