Friday, May 24, 2013

Have you seen this note from GO? PRESTO undergoing a system upgrade, self-automated services affected

The PRESTO website, will undergo a system upgrade from May 31-June 2 to provide important updates and introduce new features. An easier way to login and manage your account, a simplified way to set student, child and senior discounts on your card, and a more intuitive online experience will make the PRESTO card easier to use.

You can still use your PRESTO card to travel, however, during this time you will not be able to:
  • access your account
  • load money on your card
  • register or activate your card
  • set up contracts on your card
  • make a GO Service Guarantee claim online
If you need to load money on to your card, please do so prior to May 29. If you need to do anything else listed above, please do so prior May 31. As always, you will still be able to load money onto your card at any GO Station or GO ticket agency at any time.


Anonymous said...

GO is only helping you because of who you are.

C.J. Smith said...

Ba ha ha ha ha ha ha ha hahahahahahahahahahahahahahahahahahahhahahahahhahahah!


I'm just a passenger. Just like you. I've been told GO helps a lot of folks with Presto woes.

But thanks for letting me think that "Don't you know who I am?!" actually has any merit.

FRED said...

Actually, CJ, anon has a point.
You do GO a great service with this website. You get to interact with passengers in a way that GO cannot. Secondly, this is a forum for feedback that GO doesn't have to pay for or spend money on to get.

Of course they're going to help you.

Despite being a monopoly, GO is part of Metrolinx, which is a brand.

Metrolinx is looking to expand. Municipalities need to feel they can trust Metrolink with their transportation tax dollars.
Reputation management is key.

GO wants to keep its number one blogger happy. Trust me.

MATT said...

While everything Fred says is valid, I don't believe there's any truth to it.

I find it extremely unlikely that there has been some executive directive issued to the peons who man the customer service department to "make sure that CJ Smith gets preferential treatment".

I like seeing the average Joe win as much as anyone, as it gives me hope that if/when I have similar GO/Presto issues, that I'm not necessaril up shit's creek. But to think that this is a deliberate, intentional maneouvre on the part of GO Transit is, in my opinion, a bit of a stretch.

C.J. Smith said...

Even though anon's comment was written on the wrong post, it's too late to move it.

I don't agree with Fred. I agree with Matt. Fred, you know I love ya, but you're reaching. I'm flattered, but you're reaching.

LC said...

Sorry to break up the current conversation, but I want to comment on the actual post.

I can't be the only person who is annoyed that Presto chose to do their "System Upgrade" at the end/beginning of the month... right when most people need to add money to their cards?!

I am really looking forward to the "more intuitive online experience"...

Anonymous said...

I can only imagine what they think is intuitive. Maybe this upgrade will fix our tax reports for next year. Doubtful.