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Tuesday, September 27, 2011

It's the final meltdown ... (cue trumpets)

Text message from 90566879XX
To 9054427423
Tue Sep 27 09:14:17 AM

today i went to 1 of ur stations and i used 1 of ur machines to stamp my 10ride and the machines WAS WHAT A SURRPRIZE!!! out of order so i went to another 1 and it kept making a noise and wouldnt stamp. so i went into the station and tried another machine and finally it worked. why is that these machines are so many ttimes out of order. how hard is it to better maintain these machines? i pay so much to ride ur stupid system the least u can do is give me a machne that works or have more available to use. ridiculous. i shouldn't have to run around like a chicken with its head cut off.

Text message from 90566879XX
To 9054427423
Tue Sep 27 09:44:28 AM

unreall u cant even give me a response this just shows how far behgind the times ur companmy is. u provide a twitter and facebook but barely respond to customers and ur text messaging skills leave little to be desired because u cant even reply to a customer in a timely fashion. unreal. seriously.

Text message from 9054427423
To 90566879XX
Tue Sep 27 11:59:02 AM

Hi there. Please call GO Transit directly at 1-800-GETONGO. Okay? Good luck. You have the wrong number.

Text message from 90566879XX
To 9054427423
Tue Sep 27 12:07:22 PM

uh hello!? no i don't. i just checked ur website and this is the RIGHT number. Llook if u dont care to help me just say so dont just pass me off to some bullshit 1800 # where all i will do is talk to a machine.

Text message from 9054427423
To 90566879XX
Tue Sep 27 12:07:40 AM

Hi again. This website you're on. What does it say?

Text message from 90566879XX
To 9054427423
Tue Sep 27 12:08:22 PM

omfg. are u implying i can't read. i'm in my 2nd year of engineering at ryerson. i've been using the internet since i was 7. don't imply i can't figure out how to use a website.

Text message from 9054427423
To 90566879XX
Tue Sep 27 12:08:37 PM

Engineering? Impressive. I'll try again. What does the website say?

Text message from 90566879XX
To 9054427423
Tue Sep 27 12:08:51 PM

listen asshole. gve me the name of ur supervisor. this is ridiculous.

Text message from 9054427423
To 90566879XX
Tue Sep 27 12:11:52 PM

I don't really have a supervisor but I guess you can call my mom. The thing is, she really doesn't like being bothered at work. Like one time, I couldn't find the remote for the tv one morning when I came home from school for lunch coz I really like watching the Price is Right and I called her and she totally lost her shit on me so I'm thinking it's not a great idea. You can call my dad? He's retired and has boat loads of time. He can be reached at 416763 ... oh wait ... I don't think he's home right now. See, he's become all super health conscience so he's at the gym 7 days a week. I can never get a hold of the bastard.

Text message from 90566879XX
To 9054427423
Tue Sep 27 12:15:09 PM

what the hell? r u crazy? Why would i give a shit about your mom? or your dad??? this is stupid. ur stupid. thanks for the help jackass.

26 comments:

Sylv said...

Can you put an outgoing message on your phone that says "This Crazy Train thanks you for your message. If you want to reach GO transit, please call xxx." However, that would deny us the pleasure of reading these gems, so you better not :)

C.J. Smith said...

Actually all my text messages are appended. No one reads it or cares to read the appendix.

So I do try to make this easier on people. They're just so wound up that they're not even reading.

Dan-1 said...

Hilllllarious.

I don't know if he can read, but he sure can't type worth a dime, let alone communicate in a professional manner with an organization he thinks he's talking to.

David said...

Oh no! This is an embarrassment to engineers everywhere. At least he hasn't graduated, yet . . .

lswgirl13 said...

MAN, you have the patience of a saint. Actually, that's kind of a dumb saying when you think about it???

hanna said...

I think it's incredibly mean that you do this. Just don't answer and save these people from being ridiculed on your blog. If this was me, I'd be mortified. You don't think these people text you in good faith. Don't you feel you owe it to them to be more forth-coming. Just my 2 cents.

Donna said...

The stupidity level of some people completely boggles my mind. I mean how can they mistake your website for a Go customer service website!!??? They actually think Go Transit would have "crazy train" on their site? Lol. Can I please have that persons number?? Pretty please??? :)

Sheesh that person is as clueless as all the assholes who board the train on the cheaters side.

Sylv said...

Hanna, you did see that C.J. did not reply to the first text, right? And in her first response she told him/her that s/he had the wrong number and even provided the correct number? How much more forthcoming should she be?

(Actually, how can she "just don't answer" AND "be more forth-coming"?)

FRED said...

Hanna. C'mon. Really?
Take a good look at what you wrote. Do you believe in your heart of hearts that CJ is a mean person? That she conducts herself like an evil overlord and thinks of all the different ways she can screw people over?
Ever notice the great care she takes to mask names, phone numbers, etc. (Let's not touch the meme photos, we'll leave that be for now).
Don't you realize this site if for entertainment purposes, not information purposes?
It's not CJ's fault people can't read. She's not being paid by GO transit to provide customer service at any level.
The fact she even volunteers the phone number gives credit to her character.
Be gentle. Her website means so much to me.

Anonymous said...

Really, it baffles me that people can't differentiate between a blog and Go Transit's official website. Even my 53 year old mother who can barely use MS Word and has just mastered copy/paste text (bless her, she's been out of the workforce for 21 years) can figure it out.

So to Mr. Ryerson Engineering, if an middle-aged housewife can do it, you've got a lot of work to do.

anna k said...

I was one of those people!
The thing is you're so mad and it's easy to google and hit a page, not necessarily the site. Then you're just skimming and you see a number and the word text and off you go.
Trust me. It happens.

Al said...

Anna, did you lose the watch???

Cause I feel for your pain regarding your loss but that was comedy gold.

Vanessa said...

I can't believe people honestly think you can text GO. That makes no sense. Tweet, yes. Poke, sure. But text? C'mon now.

I'm from the sticks of Northern Ontario and I figured it out all on my own.

Donna said...

Ok anna and hanna yes it happens. But that person was rude to CJ. Why do people think they can talk shit to customer service people? So after Cj told her the first time she had the wrong number that person still didn't have a clue, not CJs problem!!!

Anna K said...

No I'm the one who lost the purple scarf. Not my proudest moment.

C.J. Smith said...

Oh Anna. We're all friends here. It was my proudest moment. You were my very first text message where someone confused me for GO Transit. You are the reason why I get lost and found text messages. Pat yourself on the back. Job well done, girl.

lswgirl13 said...

But it looked damn fine on the cat.

Anonymous said...

Just noticed your new disclaimer at the bottom of the website. Someone got you scared, mmm, CJ?

Anonymous said...

So Anna, you got mad at Go transit because You lost your scarf?

I also quite liked it on CJ's cat.

Kind of like the woman in the shout puts bitching about her kids ipods not being returned when they left them at the restaurant. Maybe its time to look within yourself my child. :)

Skin Man said...

Poor Anna people still hating on you ^ - I've long since forgiven you!

And Hanna, come on! CJ absorbs tonnes of abuse and then gives back, the small pleasure I have in my life, her trademark crazy response. Seriously....you want to talk to my supervisor you can talk to my Mom....Awesomesause!

This is the best stuff!!!

Al said...

CJ isn't afriad of anything, fear is afriad of CJ.

C.J. Smith said...

Damn striaght.

Hanna actually got me thinking which only shows how well I handle constructive criticism. I could do more to help engineers and doctors survive the horrific and tragic conditions they face while trying to survive the system so I wrote a disclaimer. I know my lawyer, Howard Bigfurred, would approve.

Al said...

Yeah but that disclaimer is a long way down hte page,

I never would have found it if Hanna hadnt mentioned it.

Aitch said...

Anna, and others, I gotta know... What combination of words are you Googling to get to this blog?? I can't understand how you could even find this blog withou drilling down several pages of results.

C.J. Smith said...

Aitch,
When I get home I'll write a post of the common search terms that bring people to the site including the lost and found googles.

C.J. Smith said...

Okay, it's done. Go to home page. or, cut and past this into your browser:

http://www.thiscrazytrain.com/2011/09/by-request-top-10-google-searches-that.html